MANAGER RAMP SERVICES

Short Description

Manager of Operational and Administrative Ramp Services at SAS plays a critical role in overseeing both the operational efficiency and administrative functions of ramp services at SGH. This role ensures smooth ground handling operations while maintaining high safety standards, optimizing resource use, and ensuring compliance with both internal and external regulations. This role reports direct to Head of Airside and will function as deputy for Head of Airside.

This position requires a blend of operational expertise and administrative acumen to ensure that ramp services are carried out efficiently and in compliance with SAS's standards. The Manager of Operational and Administrative Ramp Services ensures a seamless interface between operational activities and the administrative systems that support them.

Key Responsibilities: Operational Management

• Ramp Operations Oversight: Oversee daily ramp operations, ensuring aircraft turnaround is done efficiently and safely. This includes managing aircraft parking, boarding, fueling, baggage handling, de-icing, towing and pushback.
• Coordination with Flight and Ground Crews: Work closely with pilots, ground operations teams, and air traffic control to ensure timely aircraft movements and minimize delays.
• Safety Protocols: Enforce safety regulations on the ramp and make sure all activities are compliant with SAS’s safety guidelines as well as international aviation standards.
• Resource Management: Ensure that there is adequate staffing on the ramp, managing work shifts for ground crew, ramp agents, and equipment operators.
• Problem-Solving: Handle operational disruptions, such as weather-related delays or equipment failures, to keep operations running smoothly.

Key Responsibilities: Administrativ Management

• Scheduling and Planning: Organize and schedule shifts for ramp personnel, ensuring optimal coverage while adhering to labor laws and company policies.
• Budget Management: Assist in preparing budgets for ramp operations, ensuring efficient use of resources and controlling costs for ground services.
• Compliance and Documentation: Ensure that all required documentation related to ramp operations is properly managed and archived. This includes reports on equipment maintenance, staff performance, and compliance audits.
• Training and Development: Ensure ramp staff receives necessary training, from safety and emergency procedures to customer service and operational best practices.
• Performance Monitoring: Evaluate the performance of ground services, providing feedback and implementing improvements where necessary. This includes tracking key performance indicators (KPIs) such as turnaround time and safety incidents.

Key Responsibilities: Customer and Vendor Relations and Reporting & Analysis

• Customer Service Coordination: Address customer complaints and concerns related to ramp services (e.g., baggage handling or delays). Collaborate with the customer service department to enhance the overall travel experience.
• Vendor Management: Liaise with external contractors and vendors who provide support services (e.g., fueling or catering), ensuring they meet SAS’s quality and safety standards.
• Operational Reporting: Create and maintain reports for senior management regarding operational performance, including delays, safety incidents, and operational efficiency.
• Continuous Improvement: Analyze operational metrics to identify trends, inefficiencies, and areas for improvement. Propose and implement process improvements to increase productivity and reduce costs.

Skills and Qualifications

• Leadership: Strong leadership skills to manage diverse teams of ground staff, supervisors, and contractors.
• Operational Knowledge: A deep understanding of ground handling processes and ramp operations.
• Administrative Expertise: Experience in managing schedules, budgets, and compliance documentation.
• Problem-Solving: Ability to handle operational challenges and disruptions effectively.
• Communication: Excellent communication skills to coordinate between multiple teams and resolve issues promptly.
• Safety and Compliance Knowledge: Familiarity with aviation safety regulations and ground handling standards.

 For any questions regarding the position please contact Carina Stjern Evensen at 957 17 653 or at Evensen-Carina.Stjern@sas.no. Deadline is 27th of April 2025.