MEDICAL SUPPORT LEAD FLIGHT OPERATION

We are looking for a high-performing team player to join our forces!

Are you a structured, and solution-oriented professional with strong communication skills, excelling in dynamic environments?  If yes, you might be our new Medical Management Lead!

The Team

Medical Leads are a crucial part of SAS Airline Operations, supporting the organization through pragmatic, harmonized, and efficient sick-leave follow-up processes. We are a small, skill-diverse team striving for success in every project we take on by delivering data-driven solutions, actionable insights and consistent task-tracking to reach SAS shared targets.

Managing absence analytics is at the core of what we do. We identify trends, translate patterns into practical actions, and provide clear recommendations for crew managers and other stakeholders. Therefore, a close collaboration across a broad stakeholder network is also a key part of our work, ensuring process alignment, policy compliance, as well as adherence to legal framework across Sweden, Norway, Denmark, and the UK. We aim to integrate people, processes, and culture under one common standard.

About the role

The given role involves collaborating with a wide range of stakeholders, with the primary aim of supporting the organization in reducing sickness absence and improving crew well-being, aligning with our shared goals and main KPI’s.

This requires an in-depth understanding of how to support and guide local crew managers operationally, while maintaining a strategic overview and understanding of the bigger picture.

You will play a crucial role in developing new SOPs, driving improvement projects, and tracking value-adding activities together with your cross-functional colleagues in the Medical Leads Team. Another important aspect of the role is the ability to translate data-driven insights into clear recommendations and measurable actions.

In short, you will provide pragmatic leadership support as a trusted advisor, by simplifying complexity, identifying patterns, and reviewing performance/attendance in close dialogue with crew management, who are ultimately responsible for our flying crew.

A naturally curious mindset, strong root-cause analysis skills, and the ability to maintain a human perspective are essential to the way we work.

Key responsibilities

Some of the day-to-day tasks will include the following:

• Supporting managers cross-functionally by providing insights & guidance on active sick-leave follow-up towards joint targets of decreased sick rates & increased employee well-being.
• Work closely with your Medical Leads Team and drive our internal projects forward
• Lead initiatives focused on preventive measures to minimize the risk of illness and injuries
• Day-to-day operational tasks at our 4 crew-bases
• Support the harmonized work-streams and coordinate between relevant stakeholders to secure accountability and alignment of work-ways across SAS
• Assure that information and guidance based on pattern recognition are always clearly provided and presented to the crew managers/other stakeholders for the next steps.
• Support the integration of people, processes & culture to assure all agreed upon actions/initiatives bring strategic value
• Lead and oversee key improvement projects in required fields
• Support the continuous improvement mindset of the group 

Required Skills & Qualifications

We are looking for a structured and innovative professional with at least five years of relevant experience and a relevant academic degree. Your background may include improvement projects, team leadership, project management, management consulting, strategic advisory, healthcare, or any Nordic legal field. You are a strong change champion with excellent stakeholder management skills, combining a people-oriented approach with an analytical mindset and the ability to identify trends, provide guidance, and collaborate effectively across functions. Traveling between our bases and supporting cross-functionally is expected for this role.

• Min. bachelor’s degree in a relevant field
• Vast experience of working systematically towards clear and tangible results
• Ability to impact and engage a large & diverse group of people
• Exhibit excellent analytical, prioritization, and communication skills
• Investigate issues and present well-founded conclusions.
• High emotional intelligence
• Proficiency in a Scandinavian language and English, both spoken and written in fluent professional form
• Excellent system and computer skills and the ability to balance short-term and long-term objectives
• Much consideration will also be placed on your interpersonal skills

Personal qualities

- Strong analytical and collaboration skills, a solution-oriented mindset, and empathy towards colleagues
- Ability to work with a practical, solution-oriented approach
- Structured and systematic in handling tasks and communication
- Effective continuous improvement skills and change-readiness
- Committed to fostering a supportive and healthy culture
- A positive can-do attitude

Why work with us?

We are a close team who, despite working in a dynamic and sometimes challenging environment, never forget the importance of fun and flexibility at work!

You will never find yourself alone in a challenge, as we support each other - win or lose –

Moreover, work-life balance with flexible hours is just as important as succeeding with our mission.

Location (Hybrid model)

You can be based in Norway OSL, Denmark CPH or Sweden STO, but must be prepared to work cross-functionally with all bases as well as travel between bases as needed.

(A background check will be conducted for the selected candidate to be able to access airside at our bases)

Next Steps

We aim to fil this position by the end of September 2026, and we will be interviewing candidates on an ongoing basis, so please send your application ASAP.

Please send your CV and application via “Apply now” as soon as possible at the latest by September 10:th 2026

For additional questions, you can contact hiring manager Amanda Steen Cartwright, Head of Medical Leads at  Amanda.SteenCartwright@sas.se,

We look forward to hearing from you!