TEAM MANAGER

Team Manager Passenger Services

We are seeking an engaged and structured Team Manager for our Passenger Services department at Oslo Airport. The position is available as our past manager is retiring after many years of valuable service at SAS. We are looking for someone with solid knowledge of our operations, or the ability to quickly gain it, and a strong passion for developing both employees and our business. 

About the position

As Team Manager, you will have personnel responsibility for a dedicated group of employees within passenger handling, and you will play a key role in ensuring that the team has the right competencies, that operations run optimally, and that our customers receive high-quality service. You will be part of the Passenger Services management team and work closely with other departments to deliver on SAS's operational priorities: Safety, Punctuality & Care. We support each other and thrive on creating a positive work environment where everyone can suceed. 

Responsibilities and main tasks

• Lead and develop a dedicated team through clear and coacing leadership aligned with the iCARE behaviors (iCARE stands for inspire, Collaboration, Accountability, Recognition, and Execution). 
• Ensure that all safety requirements are met and that deliveries comply with Service Level Agreements (SLA) with customers.
• Follow up on employees competencies, qualifications, and certifications in accordance with SAS and regulatory requirements. 
• Ensure that the team has the right overall mix of competencies in collaboration with the planning and operational management.
• Motivate, develop, and recognize employees for their performance. 
• Actively follow up on sick leave, operational deviations, and incidents. 
• Ensure that employee follow-up is properly documented.
• Contribute to continous improvement of the organization and processes. 
• Participate in customer and supplier meetings when required. 
• Hire within your area of responsibilites in line with budgeted frameworks. 

Qualifications and personal qualities

• Minimum upper secondary education; higher education is an advantage- relevant experience may compensate. 
• 2-4 years of experience from airport operations, preferably within passenger handling.
• Good system understanding and ability to quickly learn new IT tools (indluding DCS, Microsoft Office and personnel systems). 
• Well- organized, confident in decision-making, and able to execute effectively.
• Able to work in a structured manner, make solid decisions, and deliver results. 
• Excellent prioritaztion skills in a fast-paced environment. 
• Good communications skills and the ability to handle conflicts constructively.
• Business- and process-oriented with high professional integrity. 

We offer

• A leadership role in an exciting and operational environment. 
• Opportunity to influence and develop both people and processes.
• A collaborative work culture with strong team spirit and supportive leadership. 

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague in our team, you'll join a culture where we work collaborative towards common goals, recognize each ohter's contributions, and celebrate success. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecing our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation! 

Application deadline and contact information

Application deadline:  April 19th, 2026.
Contact person: Hans Petter Vik, + 47 957 17 684 / hans-petter.vik@sas.no.