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DIGITAL SERVICE OWNER CARGO OPERATIONAL AND COMMERCIAL PLATFORMS

City:  Kastrup

Digital Service Owner

Are you ready to take the role as Digital Service Owner (DSO) for SAS Cargo’s operational and commercial platforms as we are getting ready for one of the biggest transitions in SAS’ life? We are looking for a visionary, structured and experienced DSO to take lead on the key SAS Cargo platforms ensuring stable and reliant operations, business driven release management, optimal incident processes and drive the next years’ transformation. This role is pivotal in SAS Cargo’s ability to operate and grow, leveraging industry-specific technologies, data and AI to align with industry standards such as IATA´s NDC and ONE Order. If you thrive on working in a strong team connecting business needs with digital capabilities and want to shape SAS Cargo’s journey into the future, this role is for you. 

Challenges you will work on

In this exciting and dynamic role, you will oversee and be accountable for the end-to-end performance and lifecycle of the digital platforms (hosted and supported by Accelya) that power SAS Cargo’s ability to run their business. You will coordinate across the team, D&IT, vendor and business SMEs ensuring SAS Cargo are able to use their business-critical systems.

  • As the Digital Service Owner, act as the day-to-day owner of availability and performance of Skychain, CargoRM, Princeinfluencer and PIE ensuring service  management excellence and compliance, and that our SAS Cargo receive the best possible service across all channels
  • Drive and coordinate prioritization and planning of releases together with your colleagues in D&IT Cargo Solutions, SAS Cargo SMEs and vendors
  • Continuously optimize overall quality of service delivered to SAS Cargo by optimizing processes, tools and collaboration with other SAS D&IT teams and external IT service providers and vendors, ensuring performance, compliance, security, cost efficiency and value delivery
  • Stay ahead of technology trends, including AI and data-driven innovation, bringing new insights to SAS Cargo and SAS´s digital strategy
  • The airline and air-cargo industries are time-critical operations and rely on professional incident management process. Along with your team colleagues you will take part in 2nd level responsibilities when necessary.
  • Act as functional lead for two senior specialists working in the same realm of applications

The Team

You are part of the SAS Digital & IT Cargo Solutions team responsible for SAS Cargo and SAS Cargo Handling IT services. We are a diverse, lean and dedicated team of colleagues contributing with our different experience and areas of expertise. We work closely with our colleagues in other D&IT, SAS and SAS Cargo teams, and we work closely with our external technology partners. We foster a collaborative and forward-thinking environment with a commitment to excellence. We support each other and thrive in a positive and inclusive work environment

To be successful we believe you have

  • 7+ years’ experience and a solid understanding of air cargo commercial IT landscapes, ideally Accelya Skychain and related systems
  • Proven track record in IT service management and managing vendor relationships in an IT environment primarily consisting of SAAS solutions
  • Tech-savvy with experience or strong interest in leveraging automation and AI technologies to enhance our service management capabilities and services
  • Solid experience in freight forwarding processes, and are fully at home in Offer & Order, Pricing, and Revenue Management terms.
  • Strong industry knowledge with a passion for enabling digital transformation in air cargo
  • A structured, analytical and strategic mindset with a strong drive to achieve results
  • The ability to balance long-term vision with strong operational execution
  • Excellent English written and verbal communication skills, with proven ability to collaborate effectively across diverse teams and stakeholders
  • Degree within relevant field: IT, Engineering or Logistics

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us also comes with a range of valuable benefits. You’ll enjoy discounted travel opportunities around the world with SAS, access to various health and wellness initiatives and attractive employee discounts on brands, transport, airport shops, hotels, and car rentals. We also offer a pre-tax benefit scheme covering mobile phones, computers, internet, massage, and public transport, as well as discounts on healthcare services and a competitive pension scheme.

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

Additional information

  • Deadline for application: 10. August 2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.
  • Desired start date: 1 October 2026
  • Position: Fulltime (100%) starting with a 3-month probation period
  • This position is based in Copenhagen, Denmark at our new refurbished office at Kystvejen 2, 2770 Kastrup, located at Copenhagen Airport. You will be expected to work onsite, with the possibility of up to two days working from home. Regular duty travel shall be expected for this position primarily in Scandinavia.
  • A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process.

 

If you have questions about this position, you are welcome to contact Hiring Leader, Henrik Mee Løvgret, Head of Cargo Solutions, henrik.mee.lovgret@sas.dk. Please note that we cannot handle any applications that are sent by email due to the GDPR regulations.

 

Come and fly with us!

SAS, Scandinavia's leading airline since 1946, operates from its principal hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN). Our mission is to connect Scandinavia with the world and the world with Scandinavia. Each year, SAS serves more than 25 million passengers and transports 55 tons of cargo to 135 destinations across Europe, the USA, and Asia. With a passionate workforce of over 10,000 colleagues, we collaborate with partners and customers to drive transformative changes in aviation. We are committed to achieving net-zero emissions by 2050, embodying the visionary spirit of our founders: “To move from the old to what is about to come, is the only tradition worth keeping”. Innovation and societal progress are at the heart of everything we do. For more information, visit our website at www.flysas.com or follow us on social media for the latest updates and promotions.

 

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