CREW CONTROLLER

Play a Key Role in Our Daily Operations

Do you want to influence the pulse of aviation – for real?

As a Crew Controller at SAS, you’ll step right into the heart of our operational activities. Here, you make a difference every day by ensuring the right crew is in the right place at the right time. You’ll work close to the action – in our Operations Control Center (OCC) – where, together with experienced colleagues, you’ll handle daily challenges and find solutions that keep SAS flying. This is a role for someone who thrives in a dynamic environment, has a sharp eye for detail, and enjoys working proactively under pressure.
You’ll take on an important, exciting, and varied role in a team where collaboration, responsibility, and problem-solving are key – and where your contribution is directly reflected in our flights.

About the role

As a Crew Controller, you’ll be responsible for coordinating and securing crew staffing for SAS flights at all hours of the day and night, in accordance with collective agreements, aviation authority regulations (OM-A), and SAS internal guidelines. You’ll help drive punctuality, regularity, and cost-efficiency through smart planning, quick problem-solving, and close collaboration with other functions within OCC.

Key Responsibilities

•    Operational staffing of SAS flights during ongoing operations
•    Recovery during traffic irregularities
•    Handling reroutings and diversions
•    Staffing for extra production and commercial special requests
•    Ensuring correct service staffing according to the traffic program
•    Applying regulatory and company policies

Requirements

To succeed in this role, you’ll need:
•    Documented experience in personnel planning within operational environments
•    Understanding of and experience with collective agreements in staffing
•    Strong computer skills and experience with operational support systems
•    Completed upper secondary education or equivalent
•    Excellent English skills and fluency in at least one Scandinavian language (Swedish, Norwegian, or Danish)

Additionally, this experience is an advantage:

•    Experience working in an OCC environment
•    Familiarity with SAS internal manuals and policies
•    Additional Scandinavian language skills
•    Solid knowledge of aviation authority regulations, including OM-A

We are looking for someone who is:

•    Self-driven and responsible
•    Solution-oriented and decisive, even under time pressure
•    Structured and detail-oriented
•    A team player with strong collaboration skills
•    Flexible, proactive, and thrives in a fast-paced setting

Additional information

•    Start: Ideally October–November 2025
•    Scope: Full time
•    Working hours: Shift work (3-shift rotation)
•    Location: Frösundavik, Solna
•    Employment type: Permanent with a 6-month probation period
•    Security clearance: Employment is subject to a background check approved by the Swedish Transport Agency

We place great emphasis on your personal qualities and your commitment to the role. In your application, we’d like you to explain why you’re applying for this position – and why you believe you’re a great fit for our team.

Please submit your application including your CV and cover letter no later than August 31, 2025. Interviews will be conducted on a rolling basis, so don’t wait – the position may be filled before the application deadline.

For further information about the role, feel free to contact Cristin Rosengren, Manager Crew Control, at cristin.rosengren@sas.se

We look forward to hearing from you!