CUSTOMER ANALYST

Do you want to take SAS customer analytics to the next level?

Welcome to SAS and the customer team! We are a part of SAS Commercial and responsible for analyzing marketing and customer data to better understand and predict our customers’ needs and behavior. We are now looking for a customer analyst that will be part of SAS’s analytics team and play an important role in our ambition to create a world-class customer experience.

Challenges you will work on:

As a Customer Analyst, you will be part of a cross-functional team who is responsible for SAS Marketing and CRM communication. You will provide analysis of customer behaviors, insights and knowledge of customers’ response and predict future actions. 
 
Key responsibilities and tasks: 
•    Evaluate marketing campaigns and CRM communication to give insights and recommendations on how to maximize the effect of those.
•    Perform analysis and create basis for decisions on e.g. creation of new automated campaigns and personalization measures.
•    Help optimize and personalize customer communication in omni-channel to maximize customer experience.
•    Define and set up customer segmentation.
•    Create scripts and jobs in our data warehouse to gather data needed for target groups and perform analysis.
•    Evaluate, test, build and maintain scoring models and target groups to maximize customer experience and the effect of marketing initiatives.

To be successful, we believe you have:
•    Master’s degree in relevant field such as Business administration, Economics or Statistics.
•    Minimum 3 years of relevant work experience. 
•    Strong SQL skills.
•    Experience working with CRM and/or Data Analytics.
•    Experience in Salesforce Marketing Cloud will be considered a big plus.
•    Experience from working with analysis in a digital media context (e.g. with Google Analytics/BigQuery or similar platform).
•    Knowledge in data visualization tools (e.g. Power BI, Tableau).
 
 
As a person we believe that you have the ability to see the big picture, while you are accurate and can secure details. You are result-oriented, dedicated, reliable in delivery and have an ability to independently run and lead projects. Furthermore, you have very good analytical skills, are interested in handling large amounts of data and have the ability to see patterns and draw conclusions that support the commercials.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including: 
•    Travel Perks: Enjoy discounted travel opportunities around the world with SAS. 
•    Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga. 
•    Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals. 
•    Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge. 
•    Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths. 
 

Our Culture at SAS 
At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation! 
  

Additional information
•    Deadline for application: 22/10/2025. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. 
•    Desired start date: Asap
•    Position: Fulltime (100%) starting with a 6-month probation period 
•    This position is based in Frösundavik, Solna or Copenhagen, and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager. 

Come and fly with us!