CUSTOMER COMMUNICATION MANAGER

CUSTOMER COMMUNICATION MANAGER

Do you have a strong customer focus and drive to create the best customer experience with engaging campaigns through email, SMS and App push based on data driven decisions? Then we have something to offer you! We are looking for a Customer Communication Manager, part of the CRM & MA team, who will be responsible for driving sales through campaign communication and for creating loyalty-driven communication for our EuroBonus members and our B2B customers.

We are on a journey of change where our ambition is to become even more customer-centric, data-driven, and agile in our communication strategy – come join us on this exciting journey! 
 

Challenges you will work on::
•    Execute and develop sales-driven and engaging customer communication through email, SMS and App, both through automated communication in our trigger programs as well as calendar-driven campaigns and newsletters for both EuroBonus members and B2B customers
•    Create Newsletters and marketing campaigns according to the marketing plan
•    Project lead execution of B2B communication both through CRM communication and across channels with the goal of driving sales and ensuring conversion, activation and re-activation of the B2B customer base.
•    Maintain good collaboration and work closely with copywriter, art director, Marketing Automation specialists, stakeholders and our B2B sales team
•    A/B test and follow up communication to ensure that we get the optimal effect from our communication and marketing activities

To be successful, we believe you should have:
•    Bachelor's or Master's degree. Preferably in marketing or a similar field
•    Excellent communication skills in Swedish, Norwegian or Danish as well as English (written and spoken)
•    2-3 years of experience from having worked with automated and personalized sales-driving communication through email and SMS towards B2C and B2B segments.
•    Deep understanding of CRM, marketing and digital communication together with knowledge of how to work with customer insights, segmentation and personalization in email and SMS communication
•    Experience of working in Salesforce Marketing Cloud is a preferred
•    Good understanding of the Scandinavian languages
 

Is this you? If so, come fly with us!

The position will be based in Stockholm, Sweden.
If you have questions about this position, you are warmly welcome to contact Josephine Sandberg, Head of CRM & MA, at Josephine.sandberg@sas.se. Please send your CV as soon as possible. Interviews are conducted continuously, and the position may be filled before the application deadline (7 March 2025). We look forward to hearing from you!

Why SAS ? 
At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:
•    Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
•    Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
•    Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
•    Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge.
•    Convenient Commute: Benefit from a non-stop bus service connecting our office to Central Station, Solna station, and commuter trains, alongside a network of cycle paths.