CUSTOMER LIABILITY MANAGER

Customer Liability Manager, lawyer

SAS Customer Service handles millions of customer contacts annually through our centers and external partners. We are currently in the process of renewing and adapting our service to meet travelers' future needs. To support this, we are now looking for new Liability Managers to join our team, spread across offices in three countries.

Key Responsibilities

• Managing disputes related to passenger rights.
• Staying updated with case law in the area of air passenger rights.
• Providing legal advice to ensure compliance with relevant regulations for air passenger rights.
• Exercising a commercially sound strategy for disputes and negotiations.
• Instructing and providing legal counsel with necessary documentation in international markets.
• Collaborating with national enforcement bodies and trade organizations.
• Participating in internal cross-functional process development.
• Assisting in case management of escalated complaints.
• Supporting and training customer service staff.

In this role, you will have the opportunity to develop as a lawyer through experience as a representative for SAS in disputes where you are responsible for the entire court process, including defense statements and evidence, as well as settlement negotiations regarding compensation under the various passenger rights regulations. You will need to be prepared for some travel within and outside Scandinavia.

Your qualifications:

• Law degree
• At least two years of work experience.
• Experience in consumer rights and regulations for passenger rights is meritorious.
• Experience in international law within EU markets is meritorious.
• Experience in court disputes is meritorious.

To succeed in this role and thrive in the workplace, you need to be:

• Communicative and open to collaboration.
• A team player who is confident in your abilities and can make independent decisions within your role to achieve set goals.
• Possesses good organizational and planning skills, and thinks structurally and strategically with an eye for detail as well as a holistic perspective.

About the position:

• Full-time, permanent position with a probationary period.
• Located at the SAS office in Frösundavik (Stockholm).
• Partial remote work is possible according to the hybrid policy.
• Start date in the first quarter of 2025.

Working at SAS headquarters in Frösundavik offers an exciting and international environment, with pleasant surroundings and recently renovated premises designed for both focus and collaboration. You have free access to a gym, paddle and tennis courts, kayaks, and wellness benefits. You also have excellent travel benefits with SAS and other companies for you and your family. We also focus, together with you, on your personal and professional development within the company.

Apply no later than 2025-01-06, As the holiday season approaches, please note that our recruitment process will be paused during the Christmas holiday period and will be resumed once the holidays are over.

If you have any questions, you are welcome to contact the responsible manager, Alexander Vasberg (Head of Customer Liability) at alexander.vasberg@sas.se.