OCC DUTY MANAGER

Duty Manager

Are you ready to take a central role in one of the most complex and dynamic operational environments in aviation? Do you thrive under pressure, enjoy leading teams, and making decisions that safeguard safety, punctuality, and customer experience? If so, the Duty Manager OCC role at SAS could be the perfect next chapter in your aviation career.
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Challenges you will work on

In this critical operational role, you will:
•    Supervise the daily operation and actively manage the flight schedule to ensure the best possible customer experience.
•    Ensure schedule integrity and optimization in close collaboration with relevant stakeholders.
•    Balance financial, customer, and operational considerations when making decisions during disruptions.
•    Establish and maintain strong working relationships and effective communication with all relevant stakeholders.
•    Mentor, coach, develop, and appraise OCC direct reports to maximize performance and engagement.
•    Identify and analyze adverse operational trends and collaborate with internal stakeholders to improve operational standards.
•    Ensure a collaborative working environment with accurate and continuous information flow across stakeholders.
•    Ensure compliance with all applicable business, legislative, and aviation regulatory requirements to maintain a safe operation.
•    Coordinate day to day staffing within the Operations Control Center.
•    Work closely with Airline IT to ensure operational readiness during unplanned system issues or outages.
•    Lead daily operational meetings to ensure clear and precise handover between shifts.
•    Initiate applicable procedures in emergency situations in accordance with the company Emergency Response Manual.
The role reports to the Vice President OCC & Punctuality.

The Team

You will be part of the Operations Control Center (OCC)—the heart of SAS’s day to day operation. Working alongside experienced aviation professionals, you will contribute to a collaborative, fast paced environment where teamwork, 

To be successful, we believe you have

•    Minimum 5 years of experience in an aviation operations environment or similar role.
•    Flight Dispatch license or equivalent Flight Operations experience is meritorious but not required.
•    Strong ability to build trustful relationships and engage stakeholders across functions.
•    A proactive mindset with a positive, solution oriented approach.
•    Excellent mentoring and coaching skills.
•    Good knowledge of IASA and CAA regulations.
•    Strong planning, analytical, and problem solving capabilities.
•    Ability to multitask and remain calm and objective during high pressure situations.
•    Confidence to delegate, set clear direction, make decisions, and manage workflow.
•    Excellent written and verbal communication skills.
•    High integrity, commitment to excellence, and a strong service mindset.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including: 
•    Travel Perks: Enjoy discounted travel opportunities around the world with SAS. 
•    Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga. 
•    Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals. 
•    Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge. 
•    Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths. 

Additional Information

•    Location: Solna (Frösundavik)
•    Job Function: Operations Control Center
•    Reporting to: Vice President OCC & Punctuality
•    This position requires passing a security clearance and background check.
•    The role includes night shifts.
•    Application deadline: 31 May 2026 (applications reviewed continuously).
•    Contact: Lars Johansson, Vice President OCC & Punctuality – lars.johansson2@sas.se

Our Culture at SAS 
At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation! 
Come and fly with us! 

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