PRIORITY CUSTOMER SERVICE AGENT

Priority Customer Service Agent

SAS Customer Service annually manages millions of customer contacts via the help of external partners and our own contact centers. Within premium customer service we help SAS most loyal and valuable customers with their inquiries. 

Challenges you will work on

We are looking for a dedicated and service-minded individual to join our team as a Priority Customer Service Agent. In this role, you will provide personalized support to our most valued customers—including frequent flyers, travel agents, and corporate clients. You’ll handle a wide range of inquiries, from travel information and bookings to EuroBonus membership and journey-related issues.

As a key part of our customer service team, you will play a vital role in delivering exceptional service and ensuring customer satisfaction at every touchpoint. This position is central to the evolution of SAS Customer Service, and carries a high level of responsibility, requiring integrity, discretion, and a genuine passion for helping others.
 

To be successful, we believe you have:
•    Proven experience in customer service, ideally in a call center within the airline or hospitality industry 
•    Outstanding verbal and written communication skills, with confidence in handling priority customers 
•    Familiarity with airline booking systems is a strong advantage 
•    Skilled in problem-solving and managing complex situations with professionalism and tact 
•    Highly organized, detail-oriented, and able to multitask in a fast-paced environment 
•    Proficient in CRM systems and Microsoft Office 
•    Native-level fluency in Swedish, Norwegian, or Danish, plus fluent English; additional Scandinavian languages are a bonus 
•    Passionate about delivering personalized service and exceeding customer expectations 
•    Experience with high-value customers (e.g., frequent flyers, VIPs, premium travelers) is a plus

Our Culture at SAS 
At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation! 

Additional information

• The open position is placed in Stockholm at our Frösundavik office or at our Copenhagen office at Amager Strandvei.
• There are two open positions which both are temporary. One full-time position until at least 15th of April. One position on 70% until 31st August 2026.
• Deadline for application: 24/10/2025. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Desired start date is as soon as possible. 
• EU work permit is required
• Opportunity for professional development. Great benefits in form of ID travel tickets and health care allowance and free gym depending on which office you belong to. 

Come and fly with us!