SYSTEM SPECIALIST AIRPORT OPERATIONS

System Specialist – Airport Operations

Drive stability, quality, and seamless integration across our airport systems.

Are you someone who enjoys working where technology meets real‑time operations? Do you thrive in complex environments with many systems, stakeholders, and dependencies? If so, the System Specialist – Airport Operations role at SAS could be a great match for you.

In this role, you will ensure high quality, stability, and coordination across multiple airport‑critical systems, working end‑to‑end from testing and release planning to error handling and stakeholder coordination.

Challenges you will work on:

In this operationally critical and dynamic role, you will:

• Ensure software coordination, testing, release planning, error management, and cross‑system integrations across airport applications.
• Act as Single Point of Contact (SPOC) towards IT suppliers, SAS IT, and airport stakeholders.
• Manage and coordinate Lounge software, including:
  • LAR_RULES and BR writing in close collaboration with DPOs
  • Analysis, maintenance, and release planning for lounge solutions
• Take responsibility for kiosk software, including testing, issue handling, and coordination of fixes.
• Drive structured error report handling by:
  • Troubleshooting and prioritizing incidents
  • Providing clear feedback to stakeholders and suppliers
  • Performing comprehensive testing in lab environments (Lounge, Kiosk, Speed Gates)
• Play a key role in SAIS (SAS Amadeus Integration System) testing:
  • Perform multi‑application, end‑to‑end testing
  • Coordinate SAIS activities across multiple client systems routed via SAIS, including APP, D360, GH App, SIS Bag Drop, SIS Tagomat, Kiosk, Lounge, and legacy systems
• Contribute to projects and initiatives impacting airport operations and passenger experience.
• Maintain Business Requirement documentation, service documentation, and ensure ongoing SLA follow‑up.
  
  

Your ability to see the bigger picture while managing details across interconnected systems will be essential in this role.

To be successful, we believe you have:

• A strong sense of structure, quality, and end‑to‑end thinking
• Solid understanding of airport and airline processes, including passenger and baggage flows
• Experience with:
  • Airport Operations and Common Use environments (CUSS)
  • IATA standards and self‑service kiosk ecosystems
  • Lounge access management systems
• Knowledge of Altea CM, DCS flows, and Amadeus integrations
• Experience with AEA standards, PECTAB printing, and hardware communication
• Strong troubleshooting skills and the ability to prioritize and coordinate effectively
• Proven capability to act as a bridge between IT and business stakeholders
• Familiarity with ITIL, ServiceNow, and structured change processes
• Experience coordinating hardware procurement, installation, and lifecycle management (meriting)
• Understanding of loyalty programs and airline reservations (meriting)
• An analytical, patient, and process‑oriented mindset with a high drive to deliver results
• Strong communication skills in a multi‑stakeholder environment

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including: 

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
• Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
• Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge.
• Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths. 

Additional information

• Deadline for application: 12/05/2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. 
• Desired start date: As soon as possible.
• Position: Fulltime (100%) starting with a 6-month probation period.
• This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Hybrid work may also be an option, depending on the agreement made with your manager. 
• A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process. 

Our culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation! 

Come and fly with us! 

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