SYSTEM SPECIALIST PAX

Systems Specialist PAX

The System Specialist has the operational responsibility for defined parts of the IT-services in a service area PAX/DCS and works as a member of a Service Delivery Team/Value Stream. The System Specialist will be the 1st point of contact for defined business users/operational users of the IT- services, and corresponding contact against external/internal IT-suppliers. The System Specialist will ensure that the operational delivery of the IT-services is according to agreements and business needs. The System Specialist will also, proactively and in close cooperation with the business representatives and the IT-suppliers, support further business process development and ensure continuous improvement of the IT-services.

Challenges you will work on:

In this role, you will be responsible for fostering collaboration and maintaining strong relationships with business and operational users within defined areas of IT services. You will also act as a key liaison between internal stakeholders and external IT service providers, ensuring seamless coordination and effective communication.
 

Additionally, you will be responsible for internal collaboration across Digital & IT and SAS, ensuring that IT delivery and development align with SAS standards and requirements. A crucial part of your role will be to ensure that IT services within your area of responsibility meet operational and functional needs while actively contributing to the continuous improvement of service quality and efficiency.

Key Responsibilities:

• Responsible 1st point of contact for business users/operational users in defined parts of the IT-services in the Service area.
• Responsible 1st point of contact for external/internal IT-suppliers of the IT-services.
• Responsible for regular meetings and follow up with business representatives and IT- suppliers regarding:
  • Status of service delivery for the defined IT-services.
  • Plans for improvements of the defined IT-services.
• Responsible for analysis of issues and problems in the delivery of the IT-services.
• Responsible for supporting business representatives to describe and specify requirements, to order backlog/change requests, and to secure plans for delivery of changes.
• Responsible for monitoring progress, reporting errors to supplier, verifying solutions, and ensuring documentation.
• Responsible for supporting the IT-suppliers with knowledge and guidance regarding:
  • SAS IT-environment and integrations to other applications and IT-suppliers.
  • SAS IT-policies/standards.
  • Business impact of disturbances in the service delivery.
• Responsible for supporting the business in process development and lean process improvements, and for enabling and supporting simple and efficient use and utilization of IT among business users.
• Responsible for supporting development in the Service area:
  • Providing IT-requirements.
  • Supporting business requirements.
  • Providing knowledge support to the IT-suppliers.
  • Ensuring that deliveries are according to specifications and SAS IT-policies and standards.

To be successful, we believe you should have:

• Ability to translate business needs into IT requirements and specifications.
• Ability to communicate and collaborate with both business stakeholders and IT providers.
• Ability to analyse problems and issues and come up with working solutions.
• Strong ownership and sense of purpose.
• Strive for continuous improvement and adaptation of services.
• Deep understanding of the business area supported, including processes, functional requirements, business applications, vendors and interfaces (PAX/DCS).
• Fluent professional English in speech and writing.
• Fluent in one of the Scandinavian languages, and good understanding of other Scandinavian languages.
• Competent in Altea DCS.
• Good knowledge of Passenger & Baggage processes including irregularity handling.
• Understands DCS user access and permissions.
• Understanding of RBAC is a merit.
• Experience of schedule distribution.
• Knowledge of Ground handling.
• Knowledge of relevant business processes on a specialist level.
• Ability to communicate and collaborate with both business stakeholders and IT providers.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including: 
 

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS. 
• Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga. 
• Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals. 
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge. 
• Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths. 

Other of Importance

• Deadline for application: 2025/04/04. Please send us your CV as soon as possible, as interviews are conducted continuously and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR.
• Desired startdate: As soon as possible.
• Position: Fulltime (100%) starting with a 6-month probation period.
• This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.
• To be eligible for this position you need an EU-work permit. Please note that we ask you to inform us if you currently have a valid EU-work permit.